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Food and Beverage Manager

Salary : 26500 , Application Deadline 05/Aug/2021

Role Title : Manager (Food and Beverage)

The Manager will be responsible for the management of Commercial F&B
Outlets (including but not limited to restaurants, tea/coffee shops, cafes, food trucks, etc.)

  • In collaboration with various internal departments, ensure execution, change management and successful and timely closure of various F&B Partner Agreements
  • Consolidate and share relevant information pertaining to Commercial on-site operations with the relevant Operational teams
  • Seek and develop opportunities that leverage the F&B program tapping into the vast array of options to create bundled service options
  • Work with cross-functional departments, End Users such as Brand Management,Marketing and Communications, Programming, Partner Marketing etc to ensure that the agreed promotional activities are conducted successfully, as well as ensure that the F&B Partner adheres to the contractual requirements and acceptable service levels.
  • Regular meetings and communication with the various commercial parties/relationship management.
  • Coordinate with each outlet on the number of accreditation and validate the numbers against their operational requirements, reviewing each submissions and approving.
  • Service Levels and random monitoring of various KPIs including but not limited to: Queue Time, Menus, Pricing, Quality, Out of Stock, Food Safety, Food Quality, and Number of Customer Complaints.
  • Compliance (of all operational aspects, including but not limited to partner’s F&B product offerings, arrangements, and practices)
  • Account management of the allocated F&B Partners, including but not limited to coordination of regular meetings, tracking against agreed timelines and achieving key milestones, preparation and distribution relevant correspondence, preparation of presentations and follow-up;
  • Preparation and consolidation of reporting requirements for F&B Partners, where applicable include tracking against targets and KPIs, such as sales, footfalls, etc.

Skills :

  • 6 + years account management experience, ideally F&B operational experience
  • Strong planning and organizational skills
  • Strong written and oral communications skills
  • Knowledge and experience of Microsoft packages, including PowerPoint, Word and Excel
  • Detail oriented with high attention to detail and quality